Privacy policy

Last updated: March 13, 2026

Luisant operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). Luisant is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our Services, or make a purchase from our store.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies, relates to, describes or can reasonably be associated with you. The types of information we collect may vary depending on how you interact with our Services.

  • Contact details including your name, billing address, shipping address, phone number, and email address.
  • Financial information including payment confirmation, billing details, and transaction information required to process your orders.
  • Account information including your username, password, and account preferences.
  • Transaction information including items viewed, added to cart, purchased, returned or exchanged.
  • Communications with us including any information you include when contacting our support team.
  • Device information including your device type, browser, network connection, IP address and identifiers.
  • Usage information including how you interact with and navigate our website.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, or contact us.
  • Automatically through the Services using cookies, pixels and similar tracking technologies.
  • From our service providers who help operate our store, including payment processors and fulfilment partners.
  • From third-party partners who assist with analytics, advertising or marketing.

How We Use Your Personal Information

Depending on how you interact with our Services, we may use your personal information for the following purposes:

  • Provide and Improve Our Services. We use your personal information to process orders, handle payments, ship products, manage returns or exchanges, maintain your account, and improve your shopping experience.
  • Marketing and Advertising. We may send promotional emails, marketing messages, or advertisements about products, offers, or updates from Luisant.
  • Security and Fraud Prevention. We use information to detect, investigate, and prevent fraudulent or illegal activity and protect our business and customers.
  • Customer Support and Communication. We use your information to respond to inquiries, provide customer support, and communicate about orders, updates, or service notices.
  • Legal Compliance. We may process your information when required to comply with legal obligations, enforce our store policies, or protect our rights.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

  • Service providers who assist with website hosting, payment processing, order fulfilment, analytics, customer support, and shipping.
  • Marketing or advertising partners who help promote our products and services.
  • Third parties when required to comply with legal obligations or protect our business.
  • Business partners in connection with business transactions such as mergers, acquisitions, or restructuring.

Relationship with Shopify

Our store is hosted on Shopify, which collects and processes certain personal information to provide and improve the platform services. Information you provide through our store may be shared with Shopify and processed according to Shopify’s own privacy policies.

You can learn more by reviewing the Shopify Consumer Privacy Policy.

Third Party Websites and Links

Our website may include links to third-party websites or services. These websites operate independently and have their own privacy policies. We are not responsible for the privacy practices of these third-party websites.

Children's Data

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is completely secure.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including providing our services, complying with legal obligations, resolving disputes, and enforcing agreements.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

  • Right to Access. You may request access to the personal information we hold about you.
  • Right to Delete. You may request deletion of your personal information.
  • Right to Correct. You may request correction of inaccurate information.
  • Right to Data Portability. You may request a copy of your personal data.
  • Marketing Preferences. You may opt out of marketing emails at any time using the unsubscribe link in our emails.

We may require verification of your identity before responding to certain requests.

Complaints

If you have concerns about how we handle your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be stored or processed outside of your country of residence, including in countries where our service providers operate.

When we transfer personal information internationally, we rely on appropriate legal safeguards such as standard contractual clauses where required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page and the "Last updated" date will be revised.

Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: luisantstorelt@gmail.com