Refund policy

Return & Refund Policy

LUISANT
Last updated: March 13 2026

Please review our return, exchange, and refund policy carefully before making a purchase from LUISANT.

1. Returns & Refunds

All sales are final. We do not offer refunds or exchanges for change of mind, incorrect sizing, or lost/stolen packages.

Refunds will only be issued if you receive the wrong item or if your item arrives damaged. If this applies to your order, please contact us so we can review the issue and arrange a replacement or refund if approved.

To start a return request, please contact us at:
📧 luisantstorelt@gmail.com
Include your order number and details of the issue.

Please do not send your purchase back without contacting us first.

2. Exchanges

If you would like to request a size exchange, please contact us and we will assist if the requested size is still in stock. Due to the limited nature of our drops, exchanges are subject to stock availability.

3. Return Conditions

For any approved returns or exchanges:

  • The customer is responsible for covering the return shipping cost.
  • Please use a reliable shipping service that provides tracking and proof of postage.
  • We are not responsible for lost or stolen return packages.

4. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Socks
  • Boxers
  • Beanies
  • Any similar personal items

5. Undeliverable or Unclaimed Packages

If a package is undeliverable or unclaimed, it will automatically be returned to us. This process is handled by the shipping carrier and is unfortunately outside of our control, so return times may vary.

Once the package is returned to us, we will contact you to confirm how you would like to proceed.

  • If you choose to have the package reshipped, you will be required to pay the shipping cost again.
  • If you choose to cancel the order, we will issue a refund for the order amount minus any shipping charges or return fees incurred.

6. Chargebacks & Fraud Policy

By completing a purchase on our website, you agree to contact us first to resolve any issue before initiating a chargeback with your bank or payment provider.

Any fraudulent chargebacks will be investigated and disputed with the payment provider using order confirmation, shipping confirmation, tracking information, and delivery verification.

We reserve the right to block customers who abuse chargebacks or attempt to fraudulently dispute purchases.

7. Agreement to Store Policies

By placing an order on our website, you agree to all store policies listed on this site.

8. Questions?

For any questions regarding returns or refunds, please reach out to us:
📧 luisantstorelt@gmail.com