Shipping policy

Shipping Policy

LUISANT
Last updated: March 13, 2026

Thank you for shopping with LUISANT. We aim to deliver your order quickly and safely. Please review our shipping policy below for important information on shipping times, costs, and regions we serve.

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order has been placed and another email with tracking information once your order has shipped.

  • If we are experiencing a high volume of orders or there are carrier delays, shipments may be delayed slightly. We appreciate your patience.

2. Shipping Rates & Delivery Times

Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method. Standard options typically include:

Region Shipping Method Estimated Delivery Time
UK (Domestic) Standard Shipping 2–5 business days
UK (Domestic) Express Shipping 1–2 business days
Europe International 5–10 business days
Rest of the World International 7–15 business days

Note: Delivery times are estimates and not guaranteed. Shipping times may vary depending on your location and customs processing times.

3. Free Shipping

We offer free standard shipping on domestic orders over £[e.g., £60].
This will be automatically applied at checkout when eligible.

4. International Shipping

We ship worldwide. Please note:

  • International orders may be subject to import duties and taxes, which are not included in the shipping cost.

  • These charges are the responsibility of the recipient and are determined by your country’s customs office.

  • LUISANT is not responsible for delays due to customs or duties.

5. Tracking Your Order

Once your order ships, you will receive an email with a tracking number and link. Please allow 24–48 hours for the tracking to update after dispatch.

If you have not received your tracking email, please check your spam/junk folder or contact us at luisantstorelt@gmail.com.

6. Delivery Issues

If your package is marked as delivered but hasn’t arrived:

  • Double-check your delivery address and surroundings.

  • Ask household members or neighbours if they accepted it.

  • Contact the carrier directly with your tracking number.

LUISANT is not responsible for packages lost or stolen after being marked as delivered. However, we’ll do our best to assist.

7. Failed Delivery / Incorrect Address

If an order is returned to us due to an incorrect address or multiple failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.

Please ensure your shipping details are accurate before placing your order.

8. Questions?

If you have any questions about your order or shipping, contact our support team at:
📧 luisantstorelt@gmail.com